Our Terms & Conditions
Mobile Information Privacy Notice:
Walicare Pty Ltd ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential.
Terms and Conditions Last Updated: July 2026
These Terms and Conditions govern your use of Walicare Pty Ltd, including our website and our SMS and email communications programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy.
1. Program Description
Walicare Pty. Ltd provides disability support services, appointment confirmations, appointment reminders, customer support updates, and service notifications via SMS and email to users who voluntarily opt in. This messaging program includes appointment reminders, service updates, customer support notifications, and important account communications.Message frequency may vary.
2. User Representation & Age Restriction
By using this service, you represent and warrant that you are at least 18 years of age.If you are under 18 years old, you may not use or access our services or opt into our messaging program without the consent of a parent or legal guardian.
3. Consent to Receive Messages
By providing your mobile phone number and opting in, you authorize Walicare to send text messages regarding appointments, disability support services, account notifications, customer service communications, and related service updates.Consent is not a condition of receiving our disability support services.
4. Opt-Out Instructions
You may cancel the SMS service at any time. Simply reply STOP to any SMS message you receive from Walicare. After sending STOP, you will receive one final confirmation message confirming that you have successfully unsubscribed. After that, you will no longer receive SMS messages unless you opt in again.
5. Rejoin Instructions
If you wish to receive SMS communications again, simply submit your information through our website again or contact Walicare directly and opt in again.
6. Help and Support
If you experience issues with our messaging program, simply reply HELP for assistance.You may also contact us directly.Phone: +61 493 368 613 Email: [email protected]
7. Message Frequency
Message frequency varies depending on appointments, service updates, customer support requests, and participant communications.
8. Message and Data Rates
Message and data rates may apply depending on your mobile carrier.
9. Privacy Policy Cross-Link
Your use of this messaging program is also governed by our Privacy Policy. If you have questions regarding privacy, please visit: https://booking.walicare.com.au/privacy-policy-page
10. Changes to Terms
Walicare reserves the right to update these Terms & Conditions at any time in order to comply with legal requirements, carrier policies, or operational changes. Any updates will be posted on this page together with the updated revision date.
11. Contact Information
Questions about these Terms & Conditions can be sent to:
Walicare Pty. Ltd
Address: Office 1, 248 High Street Preston VIC 3072 Australia
Phone: +61 493 368 613
Email: [email protected]